We offer refunds for premium services within 7 days of purchase if you are not satisfied. To be eligible, you must submit a valid reason detailing why the service did not meet your expectations.
To request a refund, please email our support team at support@trade-lot.com. Our team will review your request and respond within 2–3 business days. Eligible refunds will be processed within 5–7 business days to the original payment method.
The following are non-refundable:
You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing period. We do not offer partial refunds for unused time.
If you notice any unauthorized or incorrect charges, contact us at support@trade-lot.com immediately. We are committed to resolving disputes fairly and promptly.